Privacy Notice

Thank you for visiting our website! We are committed to providing an exciting, safe online shopping experience and an elevated level of personal service, which includes respecting and protecting the privacy of your personal information.

This privacy policy describes the types of information we collect from and about you when you visit our website (the "Site"). The Site and all functionality and features thereon are collectively referred to as the "Services." This policy also explains how Daphtora may use and share your personal information, as well as your ability to control certain uses of it.

By using the Services, you agree to the collection, use, and disclosure of your information as described here, including the transfer to and storage of your personal information in the United States/Canada/Hong Kong, and agree to the Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Services.

 

Q: What information does Daphtora collect?

 

A: Daphtora may collect information from or about you in the following ways:

  • From Daphtora's Interactions With You: We collect information from and about you and your transactions and other interactions with us—for example, when you make a purchase, sign up for our newsletters, participate in a product review or promotion, or otherwise contact us. If you make a purchase, we collect the billing address.

  • Information You Provide About a Third Party: If you send someone else a communication from the Services (like a gift or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or shipping address.

  • Automatically on the Site: We, or our service providers, may use cookies, web beacons/pixel tags, and other technologies to collect certain non-personal information about visitors to our Site, such as your browser type, viewed webpages, IP address, device identifier, sites visited before coming to our website, and time spent viewing the Site. Collecting this information helps us tailor our website, enhance your shopping experience, and deliver targeted advertising.

  • From Third Party Sources: We may acquire information from other sources to update or supplement the information you provide or that we collect automatically (such as information to validate your address), or when you connect with Daphtora through a third party (like social networks).

  • Combination of Information: We may combine the information we receive from or about you, including information you provide to us and information we automatically collect through the Site, with information we collect or receive about you from other online and offline sources.

  • Third Party Analytics and Advertisements: We use third party advertisements, analytics, and tracking tools to better understand who is using the Site and to serve more targeted advertising to you across the Internet.

 

Q: What are my Tracking Options?

 

A: Certain parts of the Site require cookies. By registering for and using the Services, you are consenting to the use of cookies. If you do not agree to the use of cookies, you cannot use the Services.

The four categories of cookies we use are:

  • Strictly Necessary Cookies: Essential for browsing, logging in, and managing your shopping bag.

  • Performance Cookies: Collect anonymous, aggregated data on how visitors use the Services (e.g., pages visited) to help us improve the Site.

  • Functionality Cookies: Allow us to remember choices you make (like shipping country or currency) to provide a more personalized experience.

  • Targeting Cookies: Used to deliver online advertisements relevant to your interests and measure campaign effectiveness.

Your Choices for Receiving Relevant Advertising:

Note: Our system may not respond to Do Not Track requests or headers from all browsers.

 

Q: How does Daphtora use the information collected?

 

A: Daphtora may use the information we collect for the following purposes:

  • Order Fulfillment: To validate, confirm, verify, deliver, and track your order (including processing payments, shipping, returns, and refunds).

  • Enhance Experience: To recognize you, welcome you to the Site, and personalize your online shopping experience.

  • Marketing & Promotions: To send you newsletters, promotional materials, and customized content or offers from Daphtora or our partners via email, text, or third-party sites.

  • Improvement: To improve our sites, products/services, and customer service.

  • Analytics: To use your data in an aggregated non-specific format for analytical and demographic purposes.

  • Security: To protect the security and integrity of the Site and our business, and to prevent fraud and unauthorized transactions.

  • Customer Support: To contact you when necessary, respond to your questions and comments, and provide customer support.

  • As otherwise described to you at the point of data collection.

 

Q: What information does Daphtora share with others?

 

A: Daphtora may share personal information we collect in the following ways:

  • Company Affiliates: We may share collected information within Daphtora’s affiliated companies.

  • Co-Marketing Partners: We may share your information with third parties (e.g., companies that provide products, services, or run joint promotions) if you elect to register for products/services provided during these campaigns.

  • Other Third Parties: We may share your information with select partners and affiliates that we believe may have offers of interest to you.

  • Legal Disclosures; Safety: We may disclose information to comply with a legal obligation, provide information to governmental authorities, or when we believe in good faith the law requires it. We may also share information for fraud protection, security, and to enforce our Terms of Use.

  • Sale of Business: If another entity acquires all or part of Daphtora, information we have collected about you may be transferred to that entity.

  • Service Providers: We share information with third-party service providers to perform necessary services on our behalf (e.g., shipping, payment processing).

  • Aggregate or Anonymous Non-Personal Information: We may also share or sell non-identifiable aggregate or anonymous information with our partners for marketing, analytics, or other lawful purposes.

  • Text Marketing and notifications (if applicable): By providing your phone number and initialising a purchase, you agree that Daphtora may send you text notifications (for orders and abandoned cart reminders) and marketing offers. Data is shared with our text message operator only upon initiating a marketing campaign. If recipients wish to unsubscribe, they must reply to the message with STOP or contact us directly.

 

Q: Your Privacy Rights and Options

 

Q: How can I view, update or remove my information? A: If you have made a purchase, you can contact our Customer Service Department at the email address listed in the "Contact Us" section below to access or update any of this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data.

Q: What choices do I have about receiving communications from Daphtora? A: If you make a purchase, you will automatically receive promotional emails and direct mail.

  • Electronic Promotional Offers: You may "opt out" of receiving promotional emails by clicking the "unsubscribe" link in any email. If you have an online account, you may change your email preferences by logging into "Your Account."

  • Direct Mail Promotional Offers: To be removed from our catalog mailing list, please contact a Customer Service representative by email.

  • Other Contact: In all cases, you may email us at the address listed in the "Contact Us" section below.

Q: What are California Privacy Rights? A: If you are a California resident, you may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make this request, please submit a written request to service@daphtora.com specifying you want a copy of Daphtora's "California Privacy Rights" notice, including "Attn: California Privacy" in the subject line.

 

Q: Other Important Policy Questions

 

Q: What about children's privacy? A: The Site is not intended for children under the age of thirteen, and we do not knowingly collect any personal information from such children. If you are not 18 or older, you are not authorized to use the Services.

Q: What about security? A: We have taken physical, administrative, and technical steps to safeguard the information we collect. When you enter sensitive information (like credit card details) on our forms, we encrypt the transmission using Secure Socket Layer technology (SSL). However, we cannot guarantee absolute security.

Q: What about other websites? A: Our website may link to third-party websites not affiliated with Daphtora. We are not responsible for the privacy practices of these other websites and cannot guarantee the security of any personal information you provide to them.

Q: Where and for how long is my data stored? A: Your personal information may be stored and processed on servers in the United States/Canada/Hong Kong and is subject to the laws of those jurisdictions. Your data will be retained only as long as necessary for the fulfillment of the purposes for which it was collected or as required by law.

Q: What if I live internationally? A: Our digital operations are conducted, in whole or in part, in the United States/Canada/Hong Kong. Regardless of where you live, you consent to have your personal data transferred, processed, and stored in the United States/Canada/Hong Kong, and allow Daphtora to use and collect your information in accordance with this Privacy Policy.

Q: How does Daphtora communicate changes to this Policy? A: Any changes to our Privacy Policy will be posted here. Your continued use of the Site following posting of changes means you accept these changes.

Q: Whom do I contact if I have additional questions or concerns about this policy? How do I lodge complaints? A: We welcome you to reach out if you have any questions or concerns. Please contact the Daphtora Customer Service Team via email at service@daphtora.com. For all privacy-related questions and complaints, contact us at service@daphtora.com. You have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the US Federal Trade Commission (https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc).