FAQ

About Daphtora & Our Mission

 

Q1: What is Daphtora? A: Daphtora is dedicated to curating beautiful, high-quality homeware for thoughtful living. We focus on inspiring design and reliable materials that bring both comfort and enduring style to your space. Our mission is to help you transform your house into a mindful and inspiring home environment.

Q2: What does the name 'Daphtora' mean? A: It reflects our core philosophy for your home:

  • Design & Artistry: We blend beautiful, timeless design with a commitment to enduring quality.

  • Homeware: Our passion is creating functional, thoughtfully designed items that elevate your daily rituals and truly transform a house into a haven.

 

Product Design & Quality

 

Q3: Are Daphtora products truly high-quality? A: Absolutely. Quality, Durability, and conscious sourcing are the promises we build our brand on. We use selected materials like organic cotton, reclaimed wood, high-grade ceramics, and quality glass, all chosen for their long lifespan and responsible origins. We always prioritize ethical production and superior craftsmanship.

Q4: How do you ensure the durability of your products? A: We believe homeware should be made for real, everyday life. We select premium, long-lasting materials and conduct rigorous quality control checks. Everything—from the finish on your kitchenware to the weave of your textiles—is tested to ensure it meets our high standards for longevity and performance.

Q5: Where are your products made? A: We partner with skilled artisans and certified manufacturers both locally and around the world. We are committed to ethical partnerships and transparency. You can find specific origin and material information listed on each individual product page.

 

Product Care & Use

 

Q6: How should I clean and care for my Daphtora products? A: We want your beautiful pieces to last! Detailed care instructions are always provided on the product's tag, packaging, and on its specific product page on our website. Simple maintenance, like occasional oiling for wood or gentle washing for textiles, keeps your items beautiful for years to come.

Q7: Are your kitchenware products food-safe? A: Yes! All products intended for contact with food (such as cutting boards, bowls, and utensils) are finished with 100% food-safe, non-toxic oils or glazes. Please check the individual product page for specific details regarding dishwasher and microwave safety.

 

Placing & Managing Your Order

 

Q1: Ready to Order? It's Simple! A: Placing an order takes just a few clicks:

  1. Add your desired items to the shopping cart.

  2. Proceed to Checkout or select the PayPal button.

  3. On the Customer Information page, enter your contact and address details.

  4. Enter any valid discount code and click "Apply".

  5. Click "Continue to Shipping Method," verify your address, and click "Continue on to Payment Method."

  6. Enter your payment details and click "Complete Order." You’ll receive an on-screen confirmation and a second confirmation via email with your Order Number.

Q2: How do I know my order has been successfully submitted? A: You will immediately receive an email confirmation containing your Order Number and the full details of your purchase.

Q3: Need to make a quick change? Can I cancel or amend my order? A: Yes, if you act quickly! Amending or canceling your order is possible on or before 11:00 PM (PDT, -7 GMT) on the same day the order was placed. After this cutoff time, changes cannot be guaranteed. Please contact us immediately at service@daphtora.com to request any modifications.

Q4: How do I use a discount code? A: Enter the code in the "Discount" field located on the right side of the Customer Information page during checkout and click "Apply." You will see the discount reflected in your order total breakdown before proceeding to payment.

 

Payment & Security

 

Q5: What payment options do you accept? A: We accept all major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

Q6: Is my payment information secure? A: Yes, absolutely. We treat your privacy and confidentiality as our top priority. We utilize an industry-leading, secure internet payment gateway, and all credit card information is encrypted during transmission using the industry-standard SSL protocol.

Q7: What are the recommended web browsers for your site? A: For the very best shopping experience, we recommend using Google Chrome, Safari, Firefox, or Internet Explorer.

 

Shipping & Returns

 

Q8: Oops! What if I receive missing or incorrect products? A: We apologize for any little slip-up! For missing or wrongly shipped items, please contact us immediately at service@daphtora.com. Please quote your Order Number and provide photo proof (image file size under 1MB). We will happily reship the correct item right away at no extra cost. You may keep the wrongly sent item as a gift from us!

Q9: What is your return & exchange policy? A: Please refer to our detailed Return Policy page for all guidelines regarding returns and exchanges. For any questions, our customer service is available 24/7. You can contact us anytime at service@daphtora.com for prompt assistance.

 

Cart Check-Out Help

 

Q10: How do I manage items in my cart (add, view, change quantity)? A:

  • Add: Navigate to the item page, select your preferences, and click "Add to Cart."

  • View: Click the Cart icon located at the top of the website page.

  • Change Quantity: While viewing your cart, simply update the number in the "Quantity" field next to the item. The total cost will automatically update.

  • Remove: Click the "Remove" link below the quantity listing for the item you wish to delete.